Cancellation requirements

General cancellation requirements 

  • Cancellation not later than 14 days before arrival: 100 percent of the first night will be charged
  • Cancellation not later than 3 days before arrival: 100 percent of the first three nights will be charged
  • Cancellation of less than 3 days before arrival or in case of no-show: 100 percent of the total price of the reservation will be charged

The cancellation must be made in writing and must be received by the hotel no later than the above date.

In the case that the guest arrives late or departs early, they are liable to pay the price for the actual stay and also the price for the not taken days.

Travel cancellation insurance Hotelstorno Plus

It is hard enough not to be able to start a booked trip against expectations. In order to avoid any financial loss in this context, you should take precautions in time.
We therefore recommend the travel cancellation insurance Hotelstorno Plus in cooperation with the Europäische Reiseversicherung AG.

As a special service we offer you to pay the deposit together with the premium of the cancellation protection insurance, simply and securely online: